High Grade Tuition Terms and Conditions

Tuition Fees

  1. Tuition Fees: Our bespoke study programme operates year-round, with tuition fees billed hourly per week but paid monthly in advance.
  2. Initial Payment: During enrolment, you will be charged the first month or part month’s fees upfront.
  3. Monthly Invoicing: Subsequent invoices will be issued at the beginning of each month for that month’s fees.

Registration Fee

A non-refundable registration fee of £35 is charged at the time of registration to secure your enrolment.

Payment Methods

  1. Bank Transfer: Direct payment by bank transfer is accepted.
  2. Cash Payments: Cash payments can be made at the tuition centre.

All invoices must be settled by the 5th of each month or the first Saturday of the month if paying cash at the centre.

Late Payments

Late payments will attract a £17.50 administration charge for any reminder invoices or letters sent.

Breaks and Snacks

  1. Break Times: Break times are fixed, with provisions of water, soft drinks, and light snacks during designated intervals.
  2. Dietary Considerations: Special dietary requirements will be accommodated if notified during registration.

Termination of contract

  1. Termination Notice: If you wish to terminate your contract for tuition, we require 4 weeks’ advanced written notice. If we decide to terminate this contract, we will also give you 4 weeks’ notice.
  2. No Suspension: Suspending tuition for any period is not possible due to high demand. If you wish to return, you will need to re-enrol as a new client, subject to availability.

Session Cancellations

  1. Non-refundable Fees: Monthly tuition fees are strictly non-refundable and non-transferable, except during school term holidays with prior notice for absences.
  2. Catch-up Sessions: In cases of sickness or circumstances beyond your control, attendance at the earliest available catch-up session is mandatory to compensate for missed sessions through digitally provided work.
  3. Centre Cancellations: In the unlikely event of a session cancellation by High Grade Tuition Centre, every effort will be made to reschedule. If rescheduling is not feasible, the fee for the cancelled session will be credited in your subsequent invoice.

Attendance and Punctuality

  1. Session Duration: Each session runs for a total of 60 minutes, and students must arrive on time to start the session at the scheduled start time.
  2. Lateness Policy: Tutors cannot delay the start time or make up time for late students, as it disrupts other sessions. Persistent lateness may lead to termination of services.
  3. Absence Notification: If a student is unable to attend class, please notify the Centre Manager at least 24 hours prior or by 9 AM on the day of the class in case of sickness or emergency.
  4. Unauthorised Absences: Students reported absent for more than 3 consecutive sessions will be considered unenrolled and will be required to re-register.

Drop-off and Pick-up

Parents/guardians are responsible for ensuring the child’s arrival and departure if the child is not old enough to go to and from the Centre independently. Tutors are not liable for students outside the Centre premises.

Liability

Parents/guardians shall be liable for any damages caused to High Grade Tuition Centre property, including vandalism to fixtures, fittings, and resources.

Conduct Towards Staff

Abusive behaviour towards staff by students or parents/guardians will not be tolerated. In such cases, the police will be called, and the individual prosecuted. Furthermore, the student will be permanently excluded and banned from all our centres.

Copyright Policy

High Grade Tuition Centre resources and worksheets are copyrighted material, subject to UK copyright legislation. Any unauthorised reproduction, publication, reuse, or distribution of our resources and worksheets is expressly prohibited. Violators will be liable to the fullest extent of the law, and we will seek to claim damages.

Changes to Terms and Conditions

  1. Amendments: We reserve the right to add, amend, and update the terms of service at any time.
  2. Notification: You will be notified 14 days prior to the implementation of any changes.
  3. Termination Rights: If you do not agree to the updated terms of service, you have the right to terminate your agreement with us within 28 days of being notified, without any loss of fees paid for sessions yet to take place.

Acceptance of terms and conditions

By completing our registration form, you are accepting these terms and conditions. You also agree to any future additions, amendments, and updates to the terms of service, unless you provide adequate notification in line with the terms of this agreement.

A written copy of this agreement is available upon request for our clients. Please ask a member of our team for a copy.

Complaints Procedure

In the first instance when a complaint is received the protocol is to ask the complainant to put the complaint in writing. Once we receive a written complaint, it will be dealt with by the Centre Manager who will follow the procedure outlined below. If the complaint is against the Centre Manager, you must send in your complaint to the Director.

Where an oral complaint is made the person receiving the complaint will:

  1. identify himself/herself, listen, record details and determine what the complainant wants;
  2. confirm the details received;
  3. explain the complaints resolution procedure, and advise of alternative courses of action;
  4. resolve the complaint immediately if possible or make a commitment to resolve the complaint within a given time frame; and
  5. follow up the complaint as appropriate e.g provide the complainant with feedback regarding the result of any action taken to resolve the complaint.

Where a written complaint is made we will:

  1. provide the complainant with written feedback within ten (10) days of receiving the complaint regarding the result of action taken by the Centre Manager to resolve the complaint; and
  2. if it is not possible to resolve the complaint within ten (10) days, provide written acknowledgement of receipt of the complaint within seven (7) days and specify the time frame within which the complainant will receive feedback regarding the result of action taken to resolve the complaint.

We will ensure that all Centres and staff are familiar with our complaints resolution policies.

Safeguarding Procedure

At High Grade Tuition Centre, the safety and well-being of the children in our care is our top priority. We have implemented the following safeguarding procedures to ensure a secure and protected environment for all students.

Staff Recruitment and Training

  1. Enhanced DBS Checks: All staff members, including tutors, administrative personnel, and management, must undergo an enhanced Disclosure and Barring Service (DBS) check before being employed.
  1. Safeguarding Training: All staff must complete comprehensive safeguarding training annually, covering topics such as recognizing signs of abuse, reporting procedures, and creating a safe environment for children.
  1. Code of Conduct: Staff members are required to adhere to a strict code of conduct that outlines appropriate behaviour and boundaries when interacting with students.

Facility Safety

  1. Secure Access: Our tutoring centres have secure access systems in place, with only authorized personnel and students allowed entry. Visitors must sign in and out and wear visible identification badges.
  1. CCTV Monitoring: CCTV cameras are installed in common areas and classrooms for monitoring and security purposes.
  1. Classroom Visibility: Classrooms have large windows or glass panels to ensure visibility from the outside.
  1. Emergency Procedures: Emergency procedures are in place for situations such as fire, lockdown, or medical emergencies, and staff are trained to handle these situations effectively.

Student Safety

  1. Parental Consent: Parents or guardians must provide written consent for their children to participate in tutoring sessions and any off-site activities.
  1. Pick-up and Drop-off Procedures: Strict pick-up and drop-off procedures are in place, with only authorized individuals allowed to collect students.
  1. Reporting Concerns: Students and parents are encouraged to report any concerns or incidents to staff members, who are trained to handle such situations appropriately.
  1. Online Safety: For online tutoring sessions, measures are in place to ensure secure and appropriate communication between tutors and students, including monitoring and recording of sessions.

Policy Review and Updates

This safeguarding procedure is reviewed and updated regularly to ensure compliance with the latest regulations and best practices in child protection.

High Grade Tuition Centre is committed to maintaining a safe and secure environment for all students, staff, and visitors. If you have any concerns or questions regarding our safeguarding procedures, please contact our Safeguarding Officer at safeguarding@highgradetuition.com.

 

 

 

 

 

Disclaimer

In placing the information on the website, High Grade Tuition, do not accept any liability (direct or indirect) for any injury, loss, claim, damage or any incidental or consequential damages, including but not limited to lost profits or savings, arising out of or in any way connected with the use of any information, or any error, omission or defect in the information, contained on the website.

Information contained on the website should not be relied upon and you should make your own enquiries in respect of any services offered on the website.

Prices displayed on the website are current at the time of issue but may change at any time and are subject to availability.

Hyperlinks to Third Party Sites

This Website may contain hyperlinks to websites operated by parties other than High Grade Tuition. Such hyperlinks are provided for reference only. High Grade Tuition does not control such websites, and is not responsible for their contents. High Grade Tuition’s inclusion of hyperlinks to such websites does not imply any endorsement of the information or material available on such websites or any association with their operators, and you use such websites, including information, material, products and services contained in them, solely at your own risk. Furthermore, because High Grade Tuition’s privacy policy is applicable only when you are on this website, once linked to another website, you should carefully read that website’s privacy policy before disclosing any personal information. In certain circumstances High Grade Tuition may receive a commission, fee or reward for a hyperlink, pointer or other introduction to a third party website. High Grade Tuition is not liable to disclose the basis of such commission, fee or reward except as may be and only to the extent required by law.

Use of Website

As a condition of your use of the website or any services on the website, you warrant to High Grade Tuition that you will not use the website for any purpose that is unlawful or prohibited by these Terms & Conditions. In particular, but without limitation, you agree not to:

use the Website to defame, abuse, harass, store, threaten or otherwise offend others;

publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate; use any automated scripting tools or software; engage in or promote any unsolicited emailing or spamming via the website;

impersonate any person or entity; in any way make available using the website any material that you do not have a right to make available or which contains viruses or other computer codes, files or programmes designed to interrupt, limit or destroy the functionality of other computer software or hardware.

Changes to the Site

High Grade Tuition may make improvements or changes in the information, services, products, and other materials displayed on this website, or terminate this website, at any time without notice. High Grade Tuition may modify the terms and conditions of access to and use of this site at any time, and such modifications will take effect immediately upon posting of the modified terms and conditions on this website.

Accordingly, you agree to read the terms and conditions on a regular basis, and your continued access or use of this website will be deemed to be your acceptance of the modified terms and conditions.

Indemnity

You agree to indemnify and hold High Grade Tuition and its officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered in any claim or legal proceeding which may be brought or threatened from your use of or conduct on the website and/or a breach of any of the terms and conditions in relation to the website.

Governing Law

These terms and conditions and the resolution of any dispute between High Grade Tuition and you will be governed by and construed in accordance with the laws of England and Wales. High Grade Tuition’s failure to insist upon strict enforcement of any provision of these terms and conditions will not constitute a waiver of any provision or right.  Any legal action or proceeding between High Grade Tuition and you related to these terms and conditions will be brought exclusively in a court of competent jurisdiction in England and Wales.

Limitation of Liability

High Grade Tuition does not exclude any rights or remedies available to you under the laws of England and Wales, which cannot be excluded. Otherwise, High Grade Tuition and its officers, employees and agents exclude all conditions and warranties in connection with the ownership and operation of the website including those which may be implied by law.  You expressly agree and understand that in no circumstances will High Grade Tuition or its officers, employees or agents be liable to you for any indirect, incidental, special and/or consequential loss or damage of whatever nature which arise or result from:

  1. the use of or access to or any inability to use or access the website or any material on the website;
  2. unauthorised access to or alterations of your transmissions of data;
  3. statements or conduct of any third party on the website.